Please read carefully - Fulfillment time + Shipping time - we are not responsible of your Wrong Fulfillment+shipping time estimation.
DUTIES, TAX AND CHARGES
Custom Duties, Tax and Charges are not included in our base price.
This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
Orders Can only be canceled withing 24h from your purchase time.
Our product are Made in demand, we don't accept returns.
DAMAGED OR POOR QUALITY ITEMS
If an item is damaged or is shipped with a poor-quality print, you must send us a photo of the poor-quality print or damaged area. Kawaiiwaru will replace any damaged or poor-quality items at no additional cost. Kawaiiwaru is not responsible for items damaged in shipping.
WONG PRODUCT SHIPPED/MISSING ITEMS
If you receive the wrong the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund at no additional cost.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Kawaiiwaru if the printed design differs substantially from the artwork's product. We will investigate every case and will work to provide a resolution that satisfies you.
LOST ORDER – WRONG ADDRESS
Kawaiiwaru will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@Kawaiiwaru.com. Sale itemsOnly regular priced items may be refunded, unfortunately sale items cannot be refunded. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should e-mail us : info@Kawaiiwaru.com. -----